ONLY EUROPE

We only offer products in Europe at the moment. Stay tuned for updates.

Free Shipping on Orders Above $59:

• Enjoy free standard shipping on all orders with a total value of $59 or more.

Standard Shipping Fee:

• For orders below $59, a flat-rate standard shipping fee of $8 will apply.

Delivery Time:

• Please allow 20 business days for order processing and shipment. As we are still a low scale whisky producer, we have limited resources and therefore a longer delivery time.

Tracking Information:

• Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

Please note that this policy is subject to change, and any updates will be reflected on our website. Thank you for shopping with us!

Returns on Damaged Products:

• We do not accept returns unless there is clear picture proof of significant damage to the products.

Initiating a Return:

• To initiate a return due to significant damage, please contact our customer service team at lounge@auroraspirit.com within [7] days of receiving your order.

Providing Picture Proof:

• Please provide clear pictures showing the damaged products as attachments in your email.

Refund or Replacement:

• Upon review of the provided pictures, we will determine eligibility for a refund or replacement.

Return Shipping Costs:

• If a return is authorized, we will provide instructions on the return process. Return shipping costs will be covered by us in cases of significant damage.

Refund Processing Time:

• Refunds will be processed within [7] business days after the return is received and approved.

Contact Information:

• For any inquiries regarding shipping or returns, please contact our customer service team at lounge@auroraspirit.com

Please note that this policy is subject to change, and any updates will be reflected on our website. Thank you for shopping with us!

lounge@auroraspirit.com